Privacy policy.

1. Privacy Statement

1.1 Pacificapi respects your privacy and we are committed to protecting your personal information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you.

1.2 We take guidance from the Privacy Act 1988 which defines “Personal Information” as information or an opinion about an identified individual, or an individual who is reasonably identifiable.

1.3 Where we provide any links to third party websites, or provide any recommendations to a third party website, we recommend that you review the privacy policy of each website should you choose to visit them. Pacificapi is not responsible for the privacy policies of any third party website.

2. Collection of Personal Information

2.1 We only collect personal information for the purposes of conducting our business as an online retailer. The personal information may include information when you:

(a) Subscribe to newsletters on our Website;

(b) Perform a transaction with us; or

2.2 The personal information that we collect on individuals may include, but is not limited to:

(a) Your name;

(b) Your contact details including your email address, your billing address and your delivery address (which may be your home address).

(c) Other personal information that we collect in the course of a transaction or that you provide to us when you contact us.

2.3 We only collect sensitive information in circumstances where you consent to the collection of this information, or it is reasonably necessary for, or directly related to the purpose outlined above.

2.4 We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our Website (including via Customer Support) or in the course of a transaction.

2.5 We are committed to collecting personal information from you only as is required to run our online retail business. Where we do collect this information, we will do so by lawful and fair means, and not in any unreasonable or intrusive manner.

2.6 When you visit our website, we, and/or third parties, may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you. We and/or Google may use this information to optimise and place advertisements, including advertisements of third party vendors and remarketing advertisements based on past visits to this website, on our own and third party websites.

2.7 By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser.

Cookies may be used by us to collect the following information:

(a) your computer's operating system;

(b) your computer's browser type and capabilities;

(d) web pages visited, including how you were referred to each web page; and

(e) web page usage statistics, including the time spent on each web page.

2.8 In addition, third parties may place and read cookies on your browser, or use web beacons.

2.9 Cookies can be managed by accessing the individual settings in your browser.

2.10 We will not identify users or their browsing activities, except where required by law.

3. Using and Disclosing Your Personal Information

3.1 We will generally use or disclose your personal information only for the primary purpose for which it was collected. If we use it for a related secondary purpose, it should be one which you would reasonably expect us to use or disclose for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent for the use or disclosure or it is required or authorised by law.

3.2 Generally, we use and disclose your personal information for the purpose of providing you with the goods that you have requested, or otherwise to enable us to carry out our business as an online retailer.

3.3 If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.

3.4 We will generally only use personal information for marketing and responding to your questions and reviews as it will be considered implied consent or it is impracticable to seek consent before this use.

3.5 When registering with us, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes sending you deal emails. You may opt out of receiving these direct marketing communications at any time. We will take guidance for our electronic marketing activities from the requirements of the Spam Act 2003 (Cth).

3.6 We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services. This may include providing your information to third parties that are located outside of Australia. Where your personal information is transferred outside Australia (including but not limited to, the USA, UK and the EU), we will do so in accordance with the stated Privacy Policy.

In addition, we may also disclose your information to third parties in order for them to provide services to you, in accordance with this Privacy Policy.

4. Security of Your Personal Information

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is deleted.

5. Access to Your Personal Information and Complaints Procedure

5.1 Under the Privacy Act 1988, you have certain rights to access the personal information we collect and hold about you.

5.3 Subject to the exceptions by law, you may make a request to receive any additional information we may hold about you, and we will provide this information to you within a reasonable time. When requesting such access please identify precisely what information is requested.

5.4 To make a complaint regarding privacy, which includes how we handle your personal information, you may contact us at info@pacificapi.com. We will endeavour to respond to your complaint within a reasonable time after it is received.