Refund Policy.

We are confident that you will love Pacificapi products - however, understand that there may be instances where you may wish to return a product. Subject to the below, you will be entitled to a full refund (except the cost of shipping).

• To cancel an order, please contact Pacificapi customer support on info@pacificapi.com. Where the order is yet to be shipped, we will cancel the order and provide a refund. The refund will be in the same form as the payment. Should there have been any modifications requested to the product, including resizing, and this has been done, the goods cannot be refunded.

• You can return products (except for those marked as exceptions) for a full refund if you return the item(s) to us within 30 days of placing the order. While the original order may have been quoted without a shipping fee, the shipping charges will be deducted off the refund.

• Please contact the Pacificapi customer support and quote your invoice number before returning a product, to receive a Return Reference Number (RRN). The RRN should be quoted on the Pacificapi invoice that you will need to accompany with the return. Returns without an RRN will result in a delay in processing.

• Returned products must be in their original packaging, along with any instructions or documentation and all parts included including the original tags on the product, in a fully re-saleable condition without showing any signs of use for any amount of time. The protective coverings on the watch must not be removed. Items must not have been used or assembled or worn in any way. The Pacificapi invoice copy quoting the RRN must also be included with the return shipment to avoid any delays in processing the refund. Pacificapi reserves the right to refuse a refund on any item not deemed to be re-saleable or if any of the above terms have been breached. 

• The parcel and its contents are the customer’s responsibility until they are received at our warehouse. We strongly recommend that customers use a registered postal service and retain proof of postage. Pacificapi is not responsible for returned goods being lost or damaged in transit. Please ensure the product is well packaged (as per the original shipment from us) to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a re-saleable condition. All returns are at the customer's risk and responsibility. All expenses relating to a return are the customer’s responsibility. 

• For accepted returns, a refund will be processed within 5 working days to the original tender type used while paying for the order that is subject to the refund. 

• For orders paid for by using PayPal, the refund will be subject to charges paid by Pacificapi to PayPal. PayPal does not refund the charges in case of a cancelled order back to Pacificapi. In cases of change of mind cancellations, charges paid by Pacificapi to PayPal will not be refunded back to the customer. The only exception to this rule will be made in respect of delivery of a defective or incorrect item.

• If the item was faulty or damaged on arrival, please contact our Customer Care team within 48 hours of receipt and we will get back to you with the correct course of action. The same applies in case an incorrect item is received. We are unable to replace an incorrectly supplied item till the item has been returned to us from the buyer.

• For return of faulty item(s), we will do our best to contact the supplier and order you a replacement. Replacement items can only be provided subject to availability. If this is not possible, we will refund the cost of the purchase including shipping charges. 

• Periodically, we will feature items that cannot be returned for a refund/exchange, unless faulty. These items will be marked as such in the description. All personalised items and items made to or ordered to measure cannot be returned for a refund/exchange. 

• If a return is required, Pacificapi Customer Support will provide you with the return address.